Delivery & Returns Policy

Shipping & Delivery

At TinyHug we work with a network of international fulfillment partners so we can offer high-quality baby essentials at fair prices. Here is exactly what to expect after you place an order.

Order processing

Orders are processed within 2–5 business days after payment is confirmed. During busy periods or sales, processing may take a little longer, and we will let you know if that happens.

Delivery time

Estimated delivery is 7–15 business days after processing. In total, most orders arrive within about 2–3 weeks of purchase. Delivery times are estimates and can vary depending on your location and the carrier.

Shipping cost

We offer free standard shipping on all orders. Any duties or taxes, where applicable, are the responsibility of the recipient.

Order tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can track your order any time on our Track Order page. Please allow a few days for tracking to update after dispatch.

Shipping destinations

We currently ship to the United States. If your address is outside our delivery area, you will be notified before your order is charged.

Delayed or lost orders

If your order has not arrived within 30 business days of dispatch, contact us at support@tinyhug-store.com and we will investigate and make it right.

Returns & Refunds

Your happiness matters to us. If something is not right, we are here to help.

Return window

You may request a return within 14 days of receiving your order. Items must be unused, in their original condition and packaging.

How to start a return

Email support@tinyhug-store.com with your order number and reason for the return. Our team will reply with instructions. Please do not send items back before contacting us.

Return shipping

If the return is due to a defect, damage or our error, we cover the cost. For other reasons (for example, change of mind), the customer is responsible for return shipping.

Refunds

Once we receive and inspect your return, we will notify you of the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take extra time to post the credit.

Damaged or wrong items

If your item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos. We will arrange a free replacement or a full refund.

Non-returnable items

For hygiene and safety reasons, certain items (such as used feeding or personal-care products) cannot be returned unless they arrive faulty.

Order changes & cancellations

Contact us within 12 hours of ordering to change or cancel, and we will do our best before the order is processed and shipped.

Contact us

Questions about shipping or returns? Email support@tinyhug-store.com — our team replies within 24 hours.